Community Guidlines
Validating Your Experience
We kindly request that your ratings and comments reflect your recent encounter with the service provider and not a past occurrence. We value genuine feedback based on your personal experience, not that of a family member or friend. When leaving reviews on the Caragy platform, kindly focus solely on your interaction with the service provider and refrain from discussing your experience with Caragy or the booking process.
For any concerns or comments regarding your experience with Caragy, please feel free to reach out to us via email at customer@caragy.com.
Regarding bookings made through Caragy, if your comments involve tasks that were not included during checkout, we may be unable to publish the review. However, an exception applies if you scheduled an inspection via Caragy and later proceeded with additional repairs.
Your honest feedback is vital in shaping a trustworthy and reliable experience for all. Thank you for sharing your valuable insights with us.
Defamatory, obscene, racist, or insulting comments
In addition to keeping all comments legal, in accordance with UAE law, we want all feedback to be constructive. Thus, the following will not be permitted under any circumstances:
- Obscenity or vulgarity
- Racial / ethnic slurs
- Hate speech or prejudiced comments
- Personal insults of any sort
- Hostile comments and threatening language
- Any comments that could be used to identify an individual
Any comments that could be used to identify an individual will not be published, under any circumstances. Caragy will also have the right to reject the customer any future business if such behaviour persists. Oh, and our moderator is very strict about the quality of jokes appearing anywhere on our site.
Moderating Reviews
We reserve the right to moderate comments. will not publish any material that does not comply with these guidelines. Off course the customer will be notified in case a comment is rejected and will have the chance to amend it. We may also choose to edit some comments before publication, but only to correct typos, but we will not change the commenters’ general opinion of their customer experience with the service provider. Service provider replies will also be moderated.
Dispute resolution
In case a customer’s review is disputed by a service provider, we will conduct an investigation to ensure that what is described in a review is correct and that no misleading information has been published. This investigation may involve us contacting both the reviewer and service provider to provide evidence that supports the events in their review or dispute. If a customer or service provider is uncontactable or refuses to cooperate during the review dispute resolution process, we reserve the right to either reject or accept the review at our sole discretion.
Your Patience is Appreciated
Please note that there might be a brief delay between the submission of your comment and its publication. We value the quality and integrity of our content, and as a result, all comments undergo moderation. We kindly request your understanding and patience while we ensure a smooth and reliable experience for all users. Thank you for your cooperation!
Our Mission At Caragy
our mission is to prioritize transparency and deliver a service that you can wholeheartedly trust. We believe in fostering a seamless and rewarding experience for all, be it our valued customers or esteemed service providers. Your feedback holds the key to our continuous improvement, making the journey better for everyone involved. Thank you for choosing us as your automotive concierge. Your ratings and comments on your interactions with our partners mean the world to us. Together, we elevate the standards of excellence in the automotive industry.